1.1. This Privacy Policy ("Policy") outlines the data practices of our mobile application "Loan Nests" ("we" or "us") concerning the collection, use, processing, and disclosure of personal data provided by you when you download and use our mobile application "Loan Nests" or utilize our services on www.Loan Nests".com (referred to as the "App" and collectively, the "Platform").
1.2. The services offered through the Platform are collectively referred to as "Services."
1.3. At Loan Nests", we are dedicated to safeguarding your personal data and respecting your privacy. It is important to carefully read this Policy to understand how we handle your personal data. This Policy establishes the principles governing the collection, storage, use, and disclosure of personal data you provide to us.
1.4. By granting us consent to process your personal data, you acknowledge that we will collect, store, use, and disclose your personal data as outlined in this Policy.
2.1. We collect, transmit, and store limited personal data about you on our secure Loan Nests" server, with your consent, to provide you with the Services. This data includes:
2.2. We do not access resources on your mobile phone such as contact lists, call logs, telephony functions, files, and media, except as disclosed to enable you to upload documents. We do not collect biometric data. However, we may access your camera, microphone, location (fine and coarse GPS data), or other facilities solely for onboarding or KYC checks, after obtaining your explicit consent.
2.3. We are required to collect your personal data to provide you access to the Platform and Services. In certain cases, we are mandated by law or our Terms to collect specific personal data. Failure to provide this data when requested may result in limited access to the Services.
3.1. We employ various methods to collect and process personal data, including:
3.2. Please note that we have no control over personal data you choose to make publicly available, such as reviews, comments, or messages on public sections of the Platform or application stores. We are not responsible for third-party misuse of such data.
4.1. We use your personal data in compliance with applicable laws. Primary purposes include providing Services and fulfilling legal obligations.
4.2. By using our Services and creating an account, you authorize us, our associates, and affiliates to contact you through email, phone, or other means to ensure your awareness of the Services' features.
4.3. We use personal data for various purposes, including:
5.1. We may share your information with third parties, such as Lenders, storage providers, data analytics providers, consultants, lawyers, and auditors, after obtaining your explicit consent, solely to provide Services, including loan applications. Failure to provide consent may affect our ability to provide Services.
5.2. By using our Services and creating an account, you authorize us, our associates, and affiliates to contact you through email, phone, or other means to ensure your awareness of the Services' features.
5.3. We may share data when required by law, a court, government agency, or authority, in good faith, to enforce this Policy, comply with applicable laws and regulations.
You are responsible for ensuring the accuracy of the personal data you provide. We provide means for you to review and correct inaccurate or incomplete data. We will verify the accuracy of new personal data you provide.
We implement security measures and access controls to protect your personal data from unauthorized access, following technology standards prescribed by applicable law.
For details on data retention and destruction practices, please refer to the schedule attached to this Policy.
9.1. You have the following rights:
9.2. We will facilitate your request to exercise these rights in compliance with data processing laws. To exercise these rights, email our Grievance Officer, as detailed in Section 15, providing specific information about the rights you wish to exercise.
Your data, including financial data, is stored exclusively in India, and we will not transfer your personal data to third countries.
Our Services may contain links to third-party websites or services governed by their own privacy policies. We are not responsible for the policies or data collected by these third parties.
12.1. Cookies and tracking technologies are used to enhance your experience and improve our Services. Cookies do not provide access to personal data, such as email addresses.
12.2. You may encounter cookies or similar technologies placed by third parties on certain Platform pages, which we do not control.
In the event of a business transition like a merger or acquisition, your personal data may be transferred as part of the assets.
14.1. We regularly review and may amend this Policy at our discretion.
14.2. Any changes will be posted on this page and, when appropriate, notified to you through email or SMS.
Use of Data
By opting in to receive notifications and updates, you acknowledge and agree that Loan Nests" will collect and process your contact information (e.g., phone number) for the purpose of providing service updates, payment reminders, and customer support.
Chat logs and communication metadata may be retained as necessary to comply with legal obligations, resolve disputes, or enforce agreements.
Loan Nests" will not share your chat data or phone number with third parties except as required by law or with service providers engaged to assist with our operations under confidentiality agreements.
Your data will be stored securely in compliance with applicable data protection laws, including the Information Technology Act, 2000 and its associated rules.
Opting Out of Communications
You may choose to stop receiving messages from Loan Nests" at any time by replying with the word “STOP” in the chat window or by contacting our customer support at [email protected].
Once your request is processed, we will cease sending messages, although you may still receive notifications via other channels if you have opted in separately.
Any disputes, claims, or concerns specifically related to messages sent or received shall be resolved in accordance with the dispute resolution provisions set forth in these Terms.
You agree that any dispute will first be attempted to be resolved amicably by contacting our support team.
If you have questions or complaints regarding this Policy, contact our Grievance Officer:
Email: [email protected]